We hope you love your Favorites order, but if you need to return anything email us at hello@thefavorites.com with details of the original order number and the item(s) you would like to return.

You have 30 days from the date of purchase to return your item. Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.

To qualify for a return, your item must be unused, in the same condition you received it, and in its original packaging. Kindly include a receipt or proof of purchase with your return as this is required to qualify for a return.

Returning your item is simple. Just follow these steps:

1. Contact Us: Please email us at hello@thefavorites.com with your order number and the items you wish to return.
2. Prepare Your Package: Ensure your item is in its original packaging, along with your packing list.
3. Ship Your Return: Send your package to:
   14040 Arminta Street, Panorama City, California, US 91402.
   You will be responsible for return shipping costs. If your item is valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.

Please Note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total amount.

Partial refunds may be considered in the following circumstances:

• The item is not in its original condition.
• The item is damaged or missing parts for reasons not due to our error.
• The return is requested more than 30 days after delivery.

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund. Please allow up to 7 business days from your refund being approved for the amount to appear in your payment method used.

If you haven’t received your refund yet, please:

1. Check your bank account.
2. Contact your credit card company, as processing times may vary.
3. Contact your bank, as there may be additional processing time.

If you’ve done all of this and still haven’t received your refund, please feel free to contact us at hello@thefavorites.com.

We only offer replacements for items that arrive defective or damaged. To request a replacement, please email us at hello@thefavorites.com with your order number.

Once confirmed, send the item along with the packing list to:
14040 Arminta Street, Panorama City, California, US 91402.

We are happy to offer refunds on regular-priced items; however, sale items are final sale and not eligible for a refund.